Terms of Service

About these terms

These terms govern the services Mr. Carpet Cleaning ("we", "us", "our") provides to you, our customer. By requesting a quote, scheduling a service or allowing us to perform work at your property, you agree to these terms.

Our services

We provide professional cleaning of area rugs, carpets, upholstery, sofas and related fabric items, including pet stain and odor treatment, at homes and businesses across New Jersey and the New York metro area. Free pickup and delivery is available for area rugs in our service region.

Quotes and estimates

• All estimates are free and based on the information you give us and, where applicable, an in-person inspection.
• An estimate is not a final price until the job scope is confirmed with you. If we find conditions that change the work (for example, heavy damage, extra rooms or a repair need), we will tell you the updated price and get your approval before continuing.
• Written or verbal approval of an estimate authorizes us to perform the described work.

Scheduling, access and cancellation

• Please provide safe access to the work area, including pets secured and clear walkways, at the scheduled time.
• If you need to reschedule or cancel, please give us at least 24 hours' notice by phone or text so we can offer the slot to another customer.
• We may adjust arrival windows for weather, traffic or emergencies, and we will notify you as soon as possible.

Payment

• Payment is due when the service is completed, unless we agree otherwise in writing.
• We accept cash, Zelle and major payment apps. We do not store card details on this website.
• Rugs left for cleaning at our facility are released when the balance is paid in full. Unclaimed rugs may be held after 30 days; we will contact you before any storage fee applies.

Satisfaction and care

We stand behind our work. If you are not satisfied with a cleaned area, tell us within 72 hours of the service and we will re-clean it at no charge. Some results depend on the item's condition: pre-existing damage, dye bleed, permanent stains, odors that have soaked into padding or subflooring, and wear on older fabrics may not be fully correctable, and we will flag these risks with you before starting.

Liability

We are licensed and insured. Our liability for any claim related to our work is limited to the amount you paid for the affected service, except where a greater liability is required by law. We are not responsible for problems arising from pre-existing conditions, manufacturer defects, or items you asked us to clean against our advice.

Website use

• The content, photos and before-and-after images on this website belong to Mr. Carpet Cleaning and may not be copied or reused without our written permission.
• Quote requests submitted through this website must contain accurate contact information. Submitting false or abusive requests is prohibited.

Governing law

These terms are governed by the laws of the State of New Jersey. Any dispute will be handled in the courts located in Passaic County, New Jersey.

Contact

Questions about these terms? Call (917) 670-4072 or email mrcarpetnj@gmail.com. Business hours: Sun-Fri 8:00am - 8:00pm.